Refund & Return Policy

At Aqsa Premium Perfume, customer satisfaction is very important to us. We carefully inspect all products before delivery. However, if you face any issues, please read our refund and return policy below.

1. Eligibility for Returns

You may request a return or exchange if:

  • You received a damaged or defective product

  • You received the wrong product

  • The product is missing or incomplete

To be eligible:

  • The issue must be reported within 24–48 hours of receiving the product.

  • The product must be unused, in original packaging, and in the same condition as delivered.

  • Proof of purchase (invoice or order confirmation) is required.

2. Non-Returnable Items

We do not accept returns in the following cases:

  • Change of mind after purchase

  • Used or opened perfumes/attars (for hygiene and authenticity reasons)

  • Damage caused by customer misuse

  • Requests made after the allowed reporting time

3. Return Process

To request a return or exchange:

  1. Contact us via phone or email.

  2. Provide:

    • Order number

    • Description of the issue

    • Photo or video proof (if product is damaged or incorrect)

  3. Our team will review your request and provide instructions.

4. Refund Policy

  • Once the returned product is received and inspected, refunds will be processed.

  • Refunds may take 3–7 business days depending on the payment method.

  • Delivery charges are generally non-refundable, unless the mistake was from our side.

5. Exchange Policy

  • If a replacement product is available, we will arrange an exchange.

  • If the product is out of stock, you may choose:

    • A refund, or

    • Another product of equal value

6. Shipping for Returns

  • If the return is due to our mistake (wrong or defective product), we will bear the return shipping cost.

  • If the return is approved for other reasons, the customer may need to cover shipping charges.

7. Contact Us

If you have any questions regarding returns or refunds, please contact us:

Aqsa Premium Perfume
Phone: +8801777111709
Email: mdcabir01@gmail.com
Address: 365/5 West Shewrapara, Mirpur, Dhaka-1216
Website: https://aqsapremiumshop.com